Shipping Policy

Thank you for shopping with Sanzbae. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery times may vary depending on your location and shipping method selected at checkout.

Typical delivery estimates:

  • United States: 5–10 business days
  • International Orders: 7–21 business days

Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Package weight
  • Shipping method

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).

Please allow up to 48 hours for tracking updates to appear.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays or lost shipments caused by:

  • Incorrect addresses
  • Incomplete delivery details
  • Failed delivery attempts

If you notice an error in your shipping information, contact us immediately at:
sanzbae8@gmail.com

6. Lost or Delayed Packages

While we work with reliable shipping partners, delays may occasionally occur due to:

  • Weather conditions
  • Customs processing
  • Carrier issues
  • High shipping volumes

If your package appears lost or significantly delayed, please contact us and we will assist you.

7. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the package and damaged item(s)
  • A brief description of the issue

We will review the issue and work toward a suitable resolution.

8. International Shipping

We may ship internationally to selected countries.

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Additional local fees

Delivery times for international shipments may vary depending on customs clearance procedures.

9. Contact Us

If you have any questions regarding shipping, please contact:

Palmora LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: sanzbae8@gmail.com