Return and Refunds

Thank you for shopping with Sanzbae. We value your satisfaction and aim to provide a smooth shopping experience. Please review our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns within 14 days of the delivery date.To be eligible for a return:
  • The item must be unused, unworn, and in its original condition
  • The item must include original packaging and tags (if applicable)
  • Proof of purchase or order confirmation is required
Items returned without prior approval may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:
  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Intimate or hygiene-related items (if applicable)
  • Products damaged through misuse or improper handling

3. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.If approved:
  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Refunds typically appear within 5–10 business days
Shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.Please include:
  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue
We will work quickly to resolve the problem.

5. Return Shipping

Customers are responsible for return shipping costs unless:
  • The item arrived damaged
  • The wrong item was sent
  • The item is defective
We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Exchanges

We currently replace items only if they are defective, damaged, or incorrect. To request an exchange, contact us at:
sanzbae8@gmail.com

7. Order Cancellations

Orders may only be canceled within a limited time after placement. Once an order has been processed or shipped, cancellation may no longer be possible .Please contact us immediately if you wish to request a cancellation.

8. Contact Us

If you have any questions regarding returns or refunds, please contact: Palmora LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

 

Email: sanzbae8@gmail.com